Heat Pump End User Support

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Selling in more than 60 countries worldwide, SPRSUN offers an array of heat pump options for consumers to choose from. As a heat pump manufacturer, we normally do not directly deal with end users in order to protect the benefits of our local partners. Yet, customers can enjoy a 2-5 year warranty with lifelong maintenance support. Also, we provide access to installation and user guides as well as controller software update on this page. Get in touch with our local partner, whether you have questions, need product information, require technical support or want to buy parts.

HEAT PUMP WARRANTY

2 YEARS

Standard Warranty

5 YEARS

Extended Warranty

LIFELONG

Maintenance Services

AFTER SALES SERVICE

SPRSUN offers standard 24-month warranty. Customers can choose to extend the warranty to 5 years with a small amount of fee.

Within the warranty period since the delivery date, if the product has any failure under normal usage, SPRSUN will provide free assembly parts.

After the expiration of the warranty period, we will continue to provide lifelong maintenance services, with just a small amount of charges.

INSTALLATION & USER GUIDES

Get the latest installation and user manuals for your SPRSUN heat pumps in one single location: SPRSUN Online Download Center. You can download the right version according to the category and model of your heat pump.

CONTROLLER SOFTWARE UPDATE

In order to enhance the system performance, our R&D team might update the controller software of our DC inverter heat pumps. Please download the right versions according to the model numbers of your heat pumps if there is any update.

HEAT PUMP TROUBLESHOOTING FAQS

What to Do If the Heating Capacity Is Too Low?

Possible Reason:

1. Refrigerant is not enough;

2. Water system insulating is not good;

3. Air heat exchanger is dirty;

4. Water heat exchanger scaled.

Solution:

1. Check leakage and repair and refill gas;

2. Improve the insulation;

3. Clean air heat exchanger;

4. Clean water heat exchanger.
How Do You Troubleshoot a Fan Motor?

Possible Reason:

1. Fan blade fixing screw is loose;

2. Fan motor damaged;

3. Fan motor capacitance damaged.

Solution:

1. Tight the screw;

2. Change fan motor;

3. Change the capacitance.
Any Solution to the Problem of Loud Compressor Noise?

Possible Reason:

1. Expansion valve damaged lead to liquid entering compressor;

2. The internal parts of compressor damaged;

3. Compressor lack of oil.

Solution:

1. Change expansion valve;

2. Change compressor;

3. Compensate oil for compressor.
How to Fix the Compressor When It Stops Working?

Possible Reason:

1. Power supply has error;

2. Cable connecting is loose;

3. Compressor is overheating.

Solution:
1. Check reason and solve;

2. Check loose and repair;

3. Check reason and repair.
How to Deal with A Compressor Running But Not Heating?

Possible Reason:

1. There is no refrigerant at all;

2. Compressor damaged.

Solution:

1. Check leakage and repair.

2. Change compressor.
What If the Heat Pump Doesn't Run?

Possible Reason:

1. Power supply cable is loose;

2. The fuse of power supply is fused.

Solution:

1. Cut off the power supply to check and repair.

2. Change the fuse.

HEAT PUMP WARRANTY

HEAT PUMP TROUBLESHOOTING FAQS

What to Do If the Heating Capacity Is Too Low?

How Do You Troubleshoot a Fan Motor?

Any Solution to the Problem of Loud Compressor Noise?

How to Fix the Compressor When It Stops Working?

How to Deal with A Compressor Running But Not Heating?

What If the Heat Pump Doesn't Run?

GUANGZHOU SPRSUN NEW ENERGY TECHNOLOGY DEVELOPMENT CO., LTD.

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